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4:45 pm
December 5, 2018
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we have an older woman whom does not have a mic or camera on her older desktop. She can see us but can’t hear us and she had her speaker turned high. Is there a way for her to hear us even though she doesn’t have a mic? If so what does she need to do on her desktop to hear the rest of the group?
Thank you Mrs Geek. We have another meeting on Monday 13th and she would like to attend.
1:42 pm
July 2, 2010
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So sorry, I didn’t see this message, and your meeting was yesterday.
She should be able to hear you thru her computer speakers even though you can’t hear her. Not sure why she doesn’t. When she first joins, there should be a screen to test sound – one button for testing speakers, another for testing microphone. If she clicks to test speakers and she doesn’t hear, she should see some suggestions as to what to do. If she has earbuds, or some other kind of headset, she can choose those from the Sound Settings button:
If you still need help, my suggestion would be for her to join using a telephone – not a smartphone (although if she has one, that would be best) a regular old telephone can call in to a meeting and she will hear you and you will hear her.
11:18 am
December 5, 2018
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Thanks, Mrs. Geek, she stated she still wasn’t able to get the sound; however, I ‘m not sure she did everything correct. I may have to go there and try to figure it out. She probably wouldn’t want to do the phone and I think the Meeting Host would have to set that up ahead of time???
Question for you….Is there a way for me to check this out without being on a meeting. It doesn’t appear you can set anything up by just logging in to your account???? Like I would like to put a background on mine, but I don’t see a way I can do it, unless I’m in a meeting or conducting a meeting and I don’t want to do that.
As always, thanks for your help.
1:45 pm
July 2, 2010
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Al,
RE her sound: I haven’t actually used the call in by phone option but I don’t think there’s anything that has to be set up beforehand. The host does need a paid Zoom account. Check out Zoom’s support page for Join meeting with phone.
As for checking things out – yes, you do have to be in a meeting. If you have an account, from the web interface you can just click Host a Meeting – with video on. And, voila, you’re in a meeting. From the app, just click the New Meeting button and you will find youself in an instant meeting. then you can try out a virtual background.
Let me know how it goes
3:14 pm
July 2, 2010
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Just wanted to add an extra comment here because it has come up with other people.
When Zoom gives a number for “Call in by phone” they’re talking about a dumb phone. If you have a smartphone, you use the meeting link just like you would on a computer. There is a Zoom app for both Android and iOS.
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