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QT007. iOS 11 new photo format
September 22, 2017
5:29 pm
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MrsGeek
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If you have updated your iPhone to iOS 11, your default photo format has changed. This new format is HEIC and HEVC for videos. It is a new format that stores photos in less space. That’s a good thing, but you may find that your Android phone or Windows computer may have a problem with it. This video explains and gives Mrs. Geek’s advice as to what to do now.

Go to the Quick Tip Videos page and click the link, then find QT007.

October 7, 2017
11:50 am
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Phyllis Seeman
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I followed your instructions on IOS 11 on my iPad . Settings ….camera but I don’t see the words Format.

After Settings, camera it says Preserve Settings and Keep Normal Photo.  Is that it.  It doesn’t say most compatible.  I have 3 more devices to do   Thanks

October 10, 2017
11:42 am
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MrsGeek
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Phyllis,

No, that’s something different. I think your iPad is not using the new HEIC format, therefore there is no need for a setting to turn it back to .jpg. 

If you open Google Photos, then open a new photo taken with your iPad, and click the i for info. YOu should see the filename. Does it end in .jpg? or .HEIC?

October 10, 2017
1:04 pm
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Phyllis Seeman
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Jpg    So I’m ok..  Thank you.  I am holding off on my iPhone as I do not like some of the updates of 11.

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