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Why aren't my photos uploading automatically anymore?
August 22, 2018
12:06 pm
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June Genis
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I just discovered that the most recent photos I have stored on Google Photos are from August 11.  I have more recent photos on my phone.  Apparently auto uploading has stopped.  Why might that have happened and how do I fix it?

August 23, 2018
10:42 am
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MrsGeek
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The first thing to check is your settings. Make sure that Back up and Sync didn’t get accidentally turned off.

  • Open Google Photos on the phone that took the photos
  • Tap the 3-line menu and Settings (on iPhone it’s the gear icon at top)
  • Tap Back up & Sync – is it on?

If it is on and yet there are still photos showing at the top. A message like “Backing Up: 99 photos left” is showing up at the top of your Google Photos library?

The next thing to try is to reboot:

  • Force Quit the Google Photos app by using the multitasking button and swipe the app off the screen (or tap the X on Android)
  • Reboot the phone – power it off and back on
  • Open Google Photos – do you see a message at the top showing activity in Backing Up?

Try those things and let me know.

January 25, 2019
11:27 pm
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guppy1
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August 5, 2010
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Half of the photos I took yesterday will not upload.  What should be the cloud icon is a circle with arrows.  When I tap that the message is “item is uploading” but it doesn’t.  I have rebooted the phone but no luck.  I have tried to manually upload photos but that doesn’t work either.  From doing some research it appears that this has been a problem since 2016.  I have not uninstalled the app to reinstall as I don’t want to lose the photos that won’t upload.  I’ve turned auto upload off and back on a couple times and that didn’t do anything.  Not sure what all I have tried but nothing has worked yet.  Don’t want to interrupt your trip so hopefully someone else has an idea for a fix.  Thanks.

January 29, 2019
5:03 pm
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MrsGeek
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If you tried all the troubleshooting steps I mentioned … and those here in the official help file: My photos aren’t backing up

If none of that works, I would be sure the photos are backed up some other way – I use Microsoft OneDrive, or attach a cable to your computer and get them that way.

The culprit is usually video. They get stuck, like a clogged drain. If you can find them and either manually upload (3-dot menu then Backup) or delete them. 

Are new photos being backed up?

January 29, 2019
6:43 pm
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guppy1
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I was able to save the photos by connecting directly to my laptop. There were no videos but some had that motion thing.  I’ve not taken any photos since to see if it’s working or not.  Will have to experiment.  Thanks!  Enjoy your wonderful trip!!

January 31, 2019
2:26 am
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MrsGeek
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Just remembered that I wrote an article about all the ways I check to see that my Google photos are backed up. Check it out here.

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