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The first thing to check is your settings. Make sure that Back up and Sync didn’t get accidentally turned off.
- Open Google Photos on the phone that took the photos
- Tap the 3-line menu and Settings (on iPhone it’s the gear icon at top)
- Tap Back up & Sync – is it on?
If it is on and yet there are still photos showing at the top. A message like “Backing Up: 99 photos left” is showing up at the top of your Google Photos library?
The next thing to try is to reboot:
- Force Quit the Google Photos app by using the multitasking button and swipe the app off the screen (or tap the X on Android)
- Reboot the phone – power it off and back on
- Open Google Photos – do you see a message at the top showing activity in Backing Up?
Try those things and let me know.
August 5, 2010
Half of the photos I took yesterday will not upload. What should be the cloud icon is a circle with arrows. When I tap that the message is “item is uploading” but it doesn’t. I have rebooted the phone but no luck. I have tried to manually upload photos but that doesn’t work either. From doing some research it appears that this has been a problem since 2016. I have not uninstalled the app to reinstall as I don’t want to lose the photos that won’t upload. I’ve turned auto upload off and back on a couple times and that didn’t do anything. Not sure what all I have tried but nothing has worked yet. Don’t want to interrupt your trip so hopefully someone else has an idea for a fix. Thanks.
If you tried all the troubleshooting steps I mentioned … and those here in the official help file: My photos aren’t backing up
If none of that works, I would be sure the photos are backed up some other way – I use Microsoft OneDrive, or attach a cable to your computer and get them that way.
The culprit is usually video. They get stuck, like a clogged drain. If you can find them and either manually upload (3-dot menu then Backup) or delete them.
Are new photos being backed up?
August 5, 2010
Just remembered that I wrote an article about all the ways I check to see that my Google photos are backed up. Check it out here.