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Apparently not syncing
November 27, 2017
4:46 pm
West Des Moines, Iowa
New Member
Forum Posts: 2
Member Since:
December 2, 2011
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Gloria has an iPhone 5c.  When looking at on her laptop, it would appear photos quit uploading 3 or 4 days ago.  Yet those same new photos appear on her iPad, which would imply the photos did upload.  Any ideas?  This all started when the phone gave an out of space message so she deleted a couple video files.  We no longer see the out of space message.


November 29, 2017
9:03 am
Forum Posts: 2596
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

So, she takes the photos with her iPhone, and it shows up on her iPad? So, that means that it must have gotten backed up to Google Photos. But it doesn’t show on on her laptop?

That’s a tough one. The only explanation that comes to my mind is the laptop is not signed in to the same Google Account as the iPhone. But then, the whole library should look different, not just missing the last few days. 

Check the account and reboot the laptop?

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