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smart phone photos not on laptop
March 23, 2018
11:23 pm
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Judy Williams
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Hello, This is my first post since joining many months ago.  I would like to know why the photos I take with my new Google Pixel phone aren’t showing up on my laptop.  They used to but not now.

March 24, 2018
7:53 am
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MrsGeek
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Forum Posts: 3096
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July 2, 2010
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Judy,

Glad to see you taking advantage of our “Ask the Geeks” !

Photos taken on your Pixel phone, should be getting backed up online with the Google Photos app. Is it possible you turned off the backup feature? To check, open the Google Photos app (multi-colored pinwheel icon) on your phone, tap the 3-line menu in upper left, and choose Settings, Backup and Sync – is it on?  If not, turn it on and the backup should resume.

If it was on, go back to the main “Photos” tab and look at the top of the screen, you should see a “Backup Complete” message – or a message with the number of photos remaining to back up. Watch the video below to see what I mean.

490.GP-Backup Complete

If the backup is complete, you should be able to go to your computer, open a browser (Chrome) and go to https://photos.google.com/. If you are signed in with the same Google account that is set on your phone, you should be seeing all the photos there.

Let me know if this helps. If not, we’ll continue. 

March 25, 2018
6:01 pm
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Judy Williams
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Sorry I couldn’t get back to you sooner.  I did what you told me to do and it didn’t work.  Today it worked.  I have no idea why but I do thank you very much!!!

March 25, 2018
10:58 pm
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Judy Williams
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Chris, you just told me I subscribed 6 months ago.  I am admitting that I have not studied nor read anything up to a couple days ago.  I really did join too soon so have not taken advantage of membership.  I will from now on, especially since I only have 6 more months of learning.  Lots of catching up to do.

March 26, 2018
12:39 pm
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MrsGeek
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July 2, 2010
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I’m glad it worked!

I hope you learn lots more. Check out the Learning Guides – they’ll give you lists of videos to watch along with some explanatory text. Them come back here to ask questions.

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