OK Google does not work. | Smartphone / Tablet Forum | Forums: Ask the Geeks!

Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info  on how to post to this Q&A Forum.

You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.

Avatar
Lost password?
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
sp_TopicIcon
OK Google does not work.
October 2, 2016
10:28 pm
Avatar
Jack Ewing
Member
Members
Forum Posts: 3
Member Since:
September 1, 2010
sp_UserOfflineSmall Offline

When I use OK Google it says “Not connected to network”.  It is connected to wify and everything else works.  It use to work.

October 5, 2016
6:11 pm
Avatar
MrsGeek
Admin
Forum Posts: 2806
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

Is this a consistent problem? or intermittent?

I would try Restarting the phone: this is the easiest troubleshooting thing to try and it fixes most things

if that doesn’t work, let me know what kind of device it is: iPhone? Android? and we’ll pick it up from there.

October 11, 2016
11:12 pm
Avatar
Jack Ewing
Member
Members
Forum Posts: 3
Member Since:
September 1, 2010
sp_UserOfflineSmall Offline

The phone is android Galaxy s7.  I have tried restarting and it still says “No network available. Check your connection and try again”.  It’s connected to WI/FI. It has done this for two weeks.

October 12, 2016
9:18 am
Avatar
MrsGeek
Admin
Forum Posts: 2806
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

Check your Play Store and see if there is an update available to the Google App – multicolored G icon.

October 12, 2016
5:18 pm
Avatar
Jack Ewing
Member
Members
Forum Posts: 3
Member Since:
September 1, 2010
sp_UserOfflineSmall Offline

I uninstalled Google and reinstalled and it’s now working.  Thanks for your help.  You’r the greatest.

October 12, 2016
7:52 pm
Avatar
MrsGeek
Admin
Forum Posts: 2806
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

Yay!!

Thanks for reporting back.

Forum Timezone: America/New_York
Most Users Ever Online: 93
Currently Online:
19
Guest(s)
Currently Browsing this Page:
1 Guest(s)
Top Posters:
THOMAS J PARKS: 149
Roxie Marston: 118
Barbara Dalderis: 103
Bob Brown: 96
David Cross: 89
guppy1: 75
Member Stats:
Guest Posters: 402
Members: 1062
Moderators: 1
Admins: 4
Forum Stats:
Groups: 3
Forums: 19
Topics: 2043
Posts: 6806
Newest Members:
MaryJane Navarro, Joanne ODonnell, Charlie Lightner, Shirley Clark, John Roy, ROBERT Lawless
Moderators: Jim Guld: 0
Administrators: MrGeek: 424, MrsGeek: 2806, Craig Biles: 0, David Carr: 1