Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info on how to post to this Q&A Forum. If you need more help, you can book a 30 minute one-on-one Zoom meeting using our Office Hours feature.
You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.
August 15, 2010
I have a Galaxy 5 phone that is no longer connected to cell service, but I can connect it to my home wifi. I would like to download a game app that will be used offline only. Do I have to use a different Google account that my current phone? I cannot get to sign on to a Google account. It says there was a problem communicating with Google servers. If I can’t get past that point, can I assume that I cannot ever download an app that I want?
Connecting to Wi-fi should work fine. It’s also fine to use the same Google account as you use on another device (I have 3 or 4 phones all using the same account) What might be wrong is the version of Android – go to your phone’s Settings, About phone, Software information. It should tell you the version of Android there, if you never updated it – it may be too old. See if there is an option to update.
When do you get the message about problem communicating with Google? Is it on launching the Play Store?
Let me know.