Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info on how to post to this Q&A Forum.
You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.
July 13, 2010
I’ve noticed that my Droid Bionic has been loosing it’s 4G connection about 50% of the time. It goes from the normal “Blue” while connected to “White”. I live 10 miles N. of Detroit and we are in a strong 4G area.
I don’t notice any problem with dropping phone calls, but a BIG problem when the Blue turns to White. I loose all connections with the web. Very frustrating.
I’ve been on a number of Verizon forums and this problem is happening across the country.
I guess my question is this. Are any of you also noticing this problem with your Droid phones? Those with other brands through Verizon, are you noticing this problem also?
Just wondering if it’s a Motorola problem, or a Verizon problem.
Being very new to Smart phones and this Bionic is my first, I really don’t know if this is a norm or not.
I have noticed mine drop occasionallly, but nowhere near 50%. I tend to blame the signal in whatever area we are in, but, since we move around a lot – that makes sense.
If you are in the same place all the time, and it’s supposed to be solid 4g – then I’m not sure.
One thing you might try is to tell your phone to work at 3G only and see if the connection stays solid. To do that:
- Wireless and Network Settings
- Mobile Networks
- Network Mode
- CDMA Only
One more thought, even though an area is generally good 4G, you can still be in a small area that is marginal. For example, Fort Lauderdale, Florida (where we spend a lot of time) has good Verizon 4G LTE, but in the one block where our RV park is located, it comes and goes all the time. Just the vagaries of exactly where the cell towers are. Verizon customer service should be able to verify signal strength at your address.
July 13, 2010
Thank you for the info on how to set the phone to 3G only.
I did try it for a day and kept a close eye on the blue 3G. Seems it too drops to a white 3G, but only about 25% of the time. Plus if I hook up to the net in the blue, I stay connected even in the white 3G. Something that doesn’t happen with the 4G turning from blue to white.
Talking to the Verizon employees at the local Verizon store is useless. They are either totally at a loss as to why the 4G signal keeps dropping out OR they have been instructed NOT to tell the customers as there may be some legal issues here. Again the forum on Verizon Wireless is loaded with people talking about this.
I have to get this corrected before fall as the wife wants to “Hangout” on Google+ with the Grandkids this winter when we are in Florida. This was my main reason for choosing the Droid, plus your great instructions. I’ll have to give Google+ Hangouts a try on 3G and see if it will work. I’m keeping my fingers crossed it will.
I’ll give it a few months and see how things are at the local Verizon store. Maybe by then Verizon will have accomplished something about this problem.
I would like to put my Droid Bionic next to several other brands at the Verizon store and see if the 4G signal drops with all makes at the same time. If it does, then it’s gotta be Verizon. If not it may be a Motorola glitch. Either way it would be a great test for those employees to do and possibly a great learning experience for us all.
July 13, 2010
Problem with 4G LTE dropping it’s connection and turning white might be solved!
After hours of internet searching, I found these steps that seems to have worked on my Droid Bionic.
But first let me say that my Droid Bionic is presently using the “Gingerbread” Ver. 5.9.905. Android Version 2.3.4.
The steps are as follows:
- Home > Menu > Settings > Battery & data manager
- Data Saver – UN-Checked the data saver.
- Return > Data Delivery > CHECK the Background Data and Data Enabled. Un-check the Data roaming.
Return back to your Home. Push and hold power button. Then Power Off. Wait a minute then push the power button back on. Your Droid should re-boot this time with the 4G LTE in the Blue.
It’s been about 18 hours now and I haven’t seen the 4G go to white. (Of course I don’t know what it did while sleeping last night). Usually when I first look at the phone in the morning the 4G LTE is blue, but as soon as I try to get on the web it turns white and looses connection. But this morning it stayed blue and stayed connected to the web for over 3 hours without dropping it’s connection!
I’m not techy and don’t understand what all is being done exactly with checking and un checking, but I followed the directions and so far it has worked for my Droid Bionic.
Hopefully if there are others having this problem of dropping 4G, or who have the Bionic with the “Gingerbread” operating system, these instructions may help them also.
From what I’ve read, the phones who are using the “Ice Cream Sandwich” operating system are not affected by this problem.
As of now, I’m a VERY HAPPY Droid owner on the Verizon system!
Not all Android phones have the same menu selections, but you can usually find the same items near by. For instance, my RAZR has separate Data Manager and Battery Information.
I just checked my settings, and am already set the way the article recommends.
During our Smart Phone Boot Camp, we spend lots of time on Settings. In our Smart Phone Round-table, everyone gets to compare settings.
Helping Travelers to Plan, Preserve, and Share their Travels
July 13, 2010
It’s been 4 days now since I listed my steps taken to, what I thought might correct, the 4GLTE dropping issue on the Motorola Droid Bionic.
It didn’t solve the problem! I’m still getting the disconnections on 4G. I went to Motorola’s site and found this forum addressing the problem. https://forums.motorola.com/po…..44585e11a0
It seems there are many, many people who own a Bionic having the same problems.
I have had this phone now for just going on the second month of a 2 year contract with Verizon. I hate to think what I’m experiencing will continue much longer, without Motorola and Verizon addressing the problem and fixing it.
If it does continue though, I will be very hesitant to purchase any other phones from Motorola.
Sorry for my rant, and I know you talk highly of your Droids, but the customers of Motorola and Verizon should not be treated this way with this kind of service.
July 13, 2010
Great News! My Droid Bionic just received the ICS update this morning. I no longer am experiencing 4G LTE drops. That’s a plus for sure. The only negative I’ve found so far is the heavy use of the battery. Ever since I’ve owned the Bionic the battery seemed to last the entire day, I would just put it on charge ever night. Today the battery is down to just 30% in 6 hours. I guess that’s a small price to pay for the great 4GLTE service and updated operating system. I’m back to loving my Droid Bionic!
That is good to know Fred, thanks for the update.
Battery life is always a struggle … we bought a handy-dandy external battery from the Verizon store and try to keep it charged all the time. If we remember to carry it with us, we never run out of power! Phone dies? Just plug in the external battery and you have several more hours of life.