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ipad change account
January 11, 2018
10:35 am
Barb Resnick

Gary and I both have ipads.  We (unfortunately did not know any better) used the same sign in account for both.  So the account names are the same but we do have different passwords  We originally did this so we could both get email from the same account but we really did not know how anything worked at that time.  Now we know a little more.  

His iPad and mine  after lots of years have different apps which do not seem to be shared.  Photos don’t seem to be shared as i take them  but I am not sure about that because common photos can be deleted from all devices from one device.  

We also have two phones with the same account name.

I am still fuzzy about which things on our devices are stored on the cloud.  

We just purchased a new ipad for me.  The old one is still good, just did not have enough storage.  I want to clean it up of data so that I can give it away for someone else to use.

I started deleting email and found that I was deleting it from the cloud and it was now being deleted from all other devices.  Same with photos.  I get a message that any deleted photos will be gone from the cloud and all other devices.  Not good.

So, my question is, is there some way I can change the account name on the old ipad, disconnecting it from any cloud storage that is also connected to the other devices?  Then I would expect any shared data would no longer be visible or accessible by the old iPad.  Any apps or notes or contacts  or email or messages or  other added information still left, I would hope I could just delete that and clean up the old iPad.  

Is there a “return to factory defaults” button somewhere that would apply only to this device and not all others?

Is this a losing battle?

Hoping you will find the winning strategy.


January 12, 2018
4:05 pm
Forum Posts: 3095
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

Hey Barbara,

There is absolutely a “Factory Reset” on iPhones. It’s like formatting a hard drive in a computer:

  • Settings
  • General 
  • Reset
  • Erase all Content and Settings

If you do that, it’s now like a new phone/tablet and you just set it up fresh with whatever account you like. This will have no effect on other devices. It’s not like deleting an email – that deletion gets synchronized to all other device with the same account – factory reset takes that device out of the sync’ed devices completely.

As for what’s in the cloud and what’s on your device … most stuff is in the cloud. If you’re using Google Photos, and you’ve seen “Backup Complete” message in the Google Photos assistant, then they are all in the cloud. You can verify by going to photos.google.com on a computer and logging in with the same account you use on the phone. If you use gmail for email, you can go to gmail.com on a computer and see everything. Text messages may be on the phone only. 

I do always recommend that people set up phones with one account per person, I do not advise sharing accounts. That means your AppleID for your iPhone and App store, and a Google account for all your Google apps. You can always go to an apple store for help – just don’t expect them to know much about Google Photos. You might want to review the lesson in Episode 114 that explains how accounts work in both Android and iOS. The whole lesson is about 30 minutes.

Hope that helps.

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