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"Hangouts" not working.
November 3, 2015
5:48 am
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Fred Hagedorn
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After watching your latest “What does this button do” on text messaging, I thought I would try Hangouts as my default messaging app. 

I have a Samsung S5 and have been using there default messaging app, the one that looks like an envelope. It has worked flawlessly since I’ve had the phone, just under 2 years.

When I put Hangouts as my messaging default app. I noticed when I would send my wife a text to her “not smart” phone she would not receive it. Sending a text to my daughters “smart” phone was received. I tried several times at different times of the day sending my wife a text and none of them went through with Hangouts. I went back to Samsung’s default app and the texts went through with no problem.

Is it possible I haven’t got the settings correct to send a text to “non smart phones” in Hangouts?

November 3, 2015
11:09 am
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MrsGeek
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Hey Fred,

The key is to be sure you are sending an SMS message. In Google Hangouts, at the bottom where you’re actually going to type the message, you should see SMS at the left.  Then, in gray, right where your typing goes, it should say “Send SMS to (999)333-4444” If you don’t see that, try just typing in Wilma’s phone number in the TO field rather than selecting her name.

If yours says that (with your wife’s number of course) then I don’t know why she wouldn’t receive it. 

Maybe she has a google account, so Hangouts is defaulting to sending there – yet, if she doesn’t have google hangouts on her phone (which she can’t if it’s not a smartphone) it won’t get delivered there. She can go to a web browser and http://www.hangouts.google.com – or even just gmail.com and look in the left sidebar – and she’ll probably see the message you sent.

I LOVE your adventurous-ness! If the app you’ve been using works perfectly – you really don’t have to change – but I would love to hear more about what you figure out, and if you like Hangouts better. I think it’s cool that, using the one app (hangouts) you can do text, voice, or video.

November 4, 2015
9:12 am
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Fred Hagedorn
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Yes, she does have a gmail account and has a tablet. She was on (FB) on the tablet when I tried a video call and it worked. She was amazed! So I believe by choosing her from my contacts, Hangouts defaulted to her google account thus not sending a text to her (dumb) phone.

Today I used Hangouts to send her a text to the dumb phone. I put in the phone number, then Hangouts showed her phone number and a list of “frequent” and “Contacts” that matched. If I tap on the “frequent” or “contacts” suggested by Hangouts, it defaults to her google account, like you suggested, and the text won’t go through to the dumb phone. But if I tap on the phone number the text goes through to the dumb phone. Sending a text to my daughter that has an Android smart phone, Hangouts works perfectly. So my original question has been solved.

I’ve been interested in the Nexus phones, and that was another reason I wanted to switch to Hangouts for my text app. I agree with you that Hangouts is much better than the Samsung messages app. Especially having the additional features of text, voice, and video all in one. 

I’ll have to talk to Jim to get his thoughts on the Nexus phone. I like the idea of getting a phone to use on Verizon without all the Verizon bloatware and Samsung bloatware. I just want Google because I love Google products and like the idea that Google updates the Nexus phones before Verizon gets around to it.

Thank you Chris for answering my question. Looking forward to more of your “What does this button do” segments. (Maybe one on comparing the Nexus to your Samsung?) 

November 4, 2015
11:54 am
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MrsGeek
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Fred,

Thanks for all your feedback – and verification that my ideas about Hangouts and dumb phones was right.

Jim loves his Nexus 6 – but it’s on the Google Project Fi service which combines T-Mobile and Sprint, no Verizon. I’ve put it on our list of possible show topics!

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