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Storage question
February 24, 2022
9:07 pm
mary Gauthier
New Member
Forum Posts: 1
Member Since:
February 23, 2022
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I have photos backed up on Apple (pay for this) but wanted to use some of google photo features. I downloaded the google app and I guess google is taking over my phone and saying I have no more storage left for photos and also my email. Not sure what to do.I can’t loose my email. I have had an iPhone for awhile and never had a problem with storage of email or photos. Do I now have to pay Google to store  my email and my photos? Don’t know how to go about this.

February 25, 2022
8:22 am
Forum Posts: 3336
Member Since:
July 2, 2010
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Hey Mary,

Let’s investigate a little here. I have 3 questions

  1. Can you tell me the exact message about Google “saying I have no more storage left for photos and also my email.” Google is not always the best at wording their messages. If I can see the exact words – it may not mean what you think.
  2. Check your iPhone’s on device storage and tell me what you find. Do that by clicking on Settings, then General, then iPhone Storage. For example, mine reads “47 of 128GB used” What does yours say?
  3. Check your Google cloud storage usage. You do that by going to the web at You will see an overall usage amount like: 8.2 of 15GB used. And then a breakdown with blue, red and yellow dots, something like: Google Drive: 1GB, Gmail 4GB, and Google Photos 3.2 GB.  What does yours say?

Once you know those 3 things we can go from there. If needed, we can schedule a call.

March 8, 2022
12:04 pm
Forum Posts: 3336
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline


Here are the answers you sent me in email:

1.  On my I Pad it said: back up has stopped because you are out of account storage.
     You’re unable to back up photos, save to drive, and send and receive emails with gmail. (My emails are with google but I am still sending them and receiving.)
2.  Device storage:   34.2 GB of 128 GB used
3.  Account storage full 15.04 of 15GB
Google photos 13.75GB
Gmail 1.3GB
Google drive. 0GB
Based on that, here’s my advice:
From those numbers, I’ll bet that you were uploading in Original Quality. You can check that by:
  • Open the Google Photos app on your phone
  • Tap the account button (your face or initial in the upper right)
  • Tap Google Photos Settings, then Back up & Sync
  • Scroll down to “Upload Size”
  • If it says “Storage Saver”, then you do need to Get more storage – see button up higher – you can get 100GB for $20/year
  • If it says “Original Quality”, then change it to Storage saver. Then you’ll need to follow the instructions to retroactively change all that is already uploaded to Storage Saver. It’s called Recover Storage.
To Recover Storage
  • On a computer, go to and click the gear in the upper right for Settings
  • Make sure it is set to “Storage Saver”
  • Click the button “Recover Storage” then “Compress”
  • that’s it, just wait a day or two and the 13.75 number for Google Photos should be greatly reduced
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