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My problem fixed
December 2, 2020
10:54 pm
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Please forgive my waste of your time. I have answered my own question. I set my tablet beside my phone and compared all the questions  of each one in the settings I found the backing up cloud information had a stroke through it. I had 2 Gmail a/c, I cancelled one I rarely used. And whammo all came right. 

I really don’t want to know why, I get brain strain in thinking, but all good. Kisses to you both from Gail in Tasmania

December 3, 2020
4:57 pm
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MrsGeek
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Thanks for the follow up Gail. Multiple Google Accounts can be a real mess – I”m glad you figured it out.

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