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Please forgive my waste of your time. I have answered my own question. I set my tablet beside my phone and compared all the questions of each one in the settings I found the backing up cloud information had a stroke through it. I had 2 Gmail a/c, I cancelled one I rarely used. And whammo all came right.
I really don’t want to know why, I get brain strain in thinking, but all good. Kisses to you both from Gail in Tasmania