Google lockout | Hello and General Learning Questions | Forums: Ask the Geeks!

Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info  on how to post to this Q&A Forum.

You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.

Avatar
Lost password?
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
sp_TopicIcon
Google lockout
July 9, 2018
1:13 pm
Avatar
Carol Vyrostek
Member
Members
Forum Posts: 62
Member Since:
August 15, 2010
sp_UserOfflineSmall Offline

I really did it this time.  Four years ago I set up a blog for our RV club to use as a website.  Our club recently had elections in April, and a new webmaster was elected.  For a few months I coached him and worked the blog with him, then I changed the administrator (while keeping myself in there just in case), and then I changed the password and wrote a tutorial for this new webmaster.  After several weeks of no new blog activity, I was not initially concerned because the RV club is not active in the summer.  Then I found out the new webmaster has been in the hospital for an extended stay and is still there.  I decided to go into blogger and look around, but apparently I did not correctly record the new password or entered it wrong or whatever.  I have not been able to use the recovery methods as apparently they no longer have my phone number or email address for verification.  I didn’t want to bother the new guy with his email and phone, but even the phone number does not look right when they put up the last two digits in the recovery screen.  THEREFORE, is there any way I can personally contact GOOGLE by phone to explain the situation?  Assuming that they believe me that I originated the blog in the first place, how should I go about this?  They may not have a record of me from even six months ago.  Feeling helpless.

Carol Vyrostek

July 9, 2018
1:31 pm
Avatar
Carol Vyrostek
Member
Members
Forum Posts: 62
Member Since:
August 15, 2010
sp_UserOfflineSmall Offline

It’s me again.  I figured out part of the problem.  We changed the new webmaster’s email sign-in as well as a new password.  I tried that, and it appears I could get into the blog – EXCEPT now it does not recognize my device, which is the same old laptop I’ve used for many years.  Google still wants to verify with his email or phone.   SO, I think the next best step is to wait until he gets out of the hospital (hopefully he will), and then go from there.  Sorry for the long story, but it’s not unusal for me to answer my own questions (at least partially) when I ask them.  However, if you have other suggestions, I would appreciate it.

July 9, 2018
5:30 pm
Avatar
MrsGeek
Admin
Forum Posts: 2811
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

Carol,

I love it when you solve your own problem!

I’m sure you discovered that there is no help line phone number for the free products at Google. You can find phone support for some products, like Drive, since you can pay for space – and sometimes they’ll help with other issues, like account related issues. 

As for more ideas … when you said you “then I changed the administrator (while keeping myself in there just in case)” I would think you could easily get to Blogger.com logged in as yourself and still access the blog? Or, did you remove yourself as admin? You can have several admins – when I help someone get started, I often leave myself in as an admin.

I hope the new webmaster gets better soon.

Forum Timezone: America/New_York
Most Users Ever Online: 93
Currently Online:
19
Guest(s)
Currently Browsing this Page:
1 Guest(s)
Top Posters:
THOMAS J PARKS: 150
Roxie Marston: 118
Barbara Dalderis: 103
Bob Brown: 96
David Cross: 89
guppy1: 75
Member Stats:
Guest Posters: 402
Members: 1065
Moderators: 1
Admins: 4
Forum Stats:
Groups: 3
Forums: 19
Topics: 2047
Posts: 6814
Newest Members:
Barbara Sargeant, Timothy Clark, Judy Reel, Liz Milford, MaryJane Navarro, Joanne ODonnell
Moderators: Jim Guld: 0
Administrators: MrGeek: 424, MrsGeek: 2811, Craig Biles: 0, David Carr: 1