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Google Drive Storage
August 4, 2018
3:50 pm
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Lou
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Hi Christine

This is my second note about Google Storage.  The problem is I am out of Google Storage again.   I read 486 – Recover Storage as you suggested and was able to recover about 1.5 gigs.  The trouble is the next day I was back up to full capacity.  With what? Then I read 485 – What is using the Google Storage and only found a few of my Google Docs listed, all with 0 bytes.  (At first I had trouble opening the storage but after many tries it did open).   No e-mail or anything else.  What am I missing?

I appreciate your help.

Lou Barela

August 4, 2018
4:34 pm
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MrsGeek
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So, when you view your account’s Storage details, what do you see?  https://drive.google.com/setti…..gs/storage and then View Details.  It should look something like this (click to enlarge)

drivestorage.PNGImage Enlarger

You mention there are no emails, and you’ve recovered all photo storage, so I guess that just leaves the Drive category.

If you use a computer, and go to Drive.google.com you can click the storage button at the bottom of the left sidebar. That fills the middle panel with all the files that are taking up storage, then you can click the “Storage used” column heading to make it sort with the largest files first. Click the image below to see what I mean.

drivestorage2.PNGImage Enlarger

Maybe you have just a few large videos that are taking up the space? If you see nothing here, then I would suspect that you have more than one Google account. One is full, when it is the other that you are viewing the numbers for?

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August 4, 2018
6:07 pm
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Lou
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Hi Again.  I apologize for turning this into a saga.  With your help I did find out what was eating up my storage.  It’s all in Google Drive but the stuff using the gigs I don’t recognize for the most part.  The files end in .exe, EXE, .db, .pxc, .DAT, .ipa, .wmdb.  The .pdfs I recognize and can download.   Some names I recognize from photos I have taken on trips e.g. Buenos Aires but they won’t download because they exceed the Google scan limit or they can’t be scanned for viruses with the Backup and Sync app.

I don’t know where these files came from and I”m afraid to delete them – not sure how to delete them either.  Can you suggest a solution or someplace/someone I can go to for help.   I do have Geek Squad service but I kind of hate to let them loose deleting things in my computer.  

I could pay for more storage but it would probably just store the same type of information that I don’t know how to use or probably don’t even need or want.

Your patience is much appreciated.

Lou Barela

August 6, 2018
2:07 pm
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MrsGeek
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Lou,

If you don’t recognize the files, I think it’s ok to delete them from Google Drive. Just select them in the list view in Google Drive, and you should see a trashcan icon in the upper right – click that to delete.

Since Google Drive has a pay-for element to it, there is facility for online chat with a Google Drive specialist. If that link doesn’t work, go to Google Drive help and click Contact Us in the upper right.

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