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Error Message related to "video decryption"
April 12, 2017
6:56 pm
James Lettenmaier

 I have been experiencing a problem viewing videos. If I attempt to view tutorial videos by going through the “Tutorial Videos” – “Videos” link, every video I try to view provides the same error message “The video is encrypted and we do not have the keys to decrypt it”. However, if I go to “Member login” and select videos through the “Video Categories – Learn Hear”, I am able to view any video I select with no issue.
Can you please help me address this issue of not being able to view videos when going through the “Tutorial Videos” link?

April 12, 2017
8:02 pm
Forum Posts: 2921
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

That is really odd.

I have no clue – both menus lead to the exact same videos on the exact same pages. So, how about if I just give you a direct link to a video? Like 469. Link list of albums  Does that play OK? 

When things are completely unexplainable like that, I say try Rebooting. 

Let me know.

April 13, 2017
11:18 am
Forum Posts: 428
Member Since:
November 3, 2009
sp_UserOfflineSmall Offline

I think it may possibly be a browser issue because I have a similar problem with a completely unrelated website.

When I click a link using Chrome Browser (my preferred web browser), the link does not work. If I use Microsoft Edge Browser, it works fine.

I contacted their support and did not get a resolution.

BTW, the links on our website work fine for me. Weird, but worth a try.

Helping Travelers to Plan, Preserve, and Share their Travels

April 19, 2017
6:54 pm
James Lettenmaier

Hello.  Thank you for the response.  The link to the video provided did not work.  I have tried accessing the videos from a different web browser.  By using Google Chrome instead of Internet Explorer I am able to access the videos with no issue.  Thanks for the help.  

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