Backup and Sync | Hello and General Learning Questions | Forums: Ask the Geeks!

Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info  on how to post to this Q&A Forum.

You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.

Avatar
Lost password?
Advanced Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
sp_TopicIcon
Backup and Sync
June 12, 2019
8:29 am
Avatar
RaginCajunScot
Mt. Pleasant (Chs), SC
Member
Members
Forum Posts: 66
Member Since:
December 27, 2015
sp_UserOfflineSmall Offline

Pics not automatically loading to Google Photos cloud since i installed an SD card in my S9 Samsung in May.

SD is default – but nothing to cloud since then!  When done manually takes weeks!!

See that GP changed to Backup and Sync.  B&S Shows on my computer – but when i click it – it opens Google Drive and all my files – like in Library!

Not as shown as ‘Welcome To Backup and Sync preferences!!’

Dazed & Confused!!

Help!

jim

Thanks!

Bon Chance!!
Jim, 1RCS

June 12, 2019
2:36 pm
Avatar
MrsGeek
Admin
Forum Posts: 2811
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

Hey Jim,

So – are you saying that the photos taken by your Samsung are not showing up when you use a computer and go to Photos.Google.com?

If so, here are things to check:

  1. In the Google Photos app on the phone – 3-line menu, Settings, Backup and Sync … is it ON?
  2. In the Google Photos app on the phone – 3-line menu, Device Folders … is there a folder for the SD card where Backup and Sync is not on? If so, turn it on.

As for your computer, I’m also confused. Do you have pictures on your computer that you are trying to upload?

There are so many pieces to this, I’d be happy to do a computer conference call so I could see your screen. If you want that, just say yes and I’ll send you an email.

June 12, 2019
3:27 pm
Avatar
RaginCajunScot
Mt. Pleasant (Chs), SC
Member
Members
Forum Posts: 66
Member Since:
December 27, 2015
sp_UserOfflineSmall Offline

Correct.

Nothing since May 25 – about the same time I added an SD Card to this S9.

I can select them – a few at a time – manually.  They show up right away.  However, a week ago I selected all 4000+ – it’s still spinning and says uploading 3542 items – 1374 items left to back up!  But none showing up on PC!

OK, 

Pinwheel, right?

3 bars top left:

Back Up & Sync: Is On.

But none under Device Folders:  Turned them all on – but no mention of SD.  Maybe it’s covered under Media or there’s the first folder is called 3564-6639 (this could be the missing vac pics).

That probably solved it – I’ll chk and if so – send them all to you!;)) – I mean, let  you know!

Thx!!

jim CoolLaugh

Thanks!

Bon Chance!!
Jim, 1RCS

June 12, 2019
3:36 pm
Avatar
RaginCajunScot
Mt. Pleasant (Chs), SC
Member
Members
Forum Posts: 66
Member Since:
December 27, 2015
sp_UserOfflineSmall Offline

Oops!

Signed off before I addressed the PC questions!

Plenty of pics on PC but I think they’ve all been sent up – not working on any of those.

Mainly just use my phone now and up until recently they were always there – on the cloud!

 

Not sure if phone pic were ever downloaded to the PC – need to do an inventory – I’m missing some older stuff I know is on the PC and SD cards.  I don’t delete pics from card – just save them till I can verify they’re backed up – but that’s a problem for another day.

 

Thx!

jim

Thanks!

Bon Chance!!
Jim, 1RCS

June 12, 2019
3:58 pm
Avatar
RaginCajunScot
Mt. Pleasant (Chs), SC
Member
Members
Forum Posts: 66
Member Since:
December 27, 2015
sp_UserOfflineSmall Offline

RaginCajunScot said
Oops!

Signed off before I addressed the PC questions!

Plenty of pics on PC but I think they’ve all been sent up – not working on any of those.

Mainly just use my phone now and up until recently they were always there – on the cloud!

 

Not sure if phone pic were ever downloaded to the PC – need to do an inventory – I’m missing some older stuff I know is on the PC and SD cards.  I don’t delete pics from card – just save them till I can verify they’re backed up – but that’s a problem for another day.

 

Thx!

jim

  

Hey,

I would appreciat the hookup to look at my PC if this doesnt resolve it!

Replying to this on phone a little difficult – dont know how I got here – earlier had to go to pc.  Another problem for another day – appreciate the fast response!

Thx!

ps… i remember now what it was about the pc!  Backup and Sync showed in my library but the B&S icon nowhere to be found.

When I go to settings – nothing about folders, sd card, etc.

Nothing current showing up on pc Google Photos, either.

Thanks!

Bon Chance!!
Jim, 1RCS

June 13, 2019
7:26 am
Avatar
RaginCajunScot
Mt. Pleasant (Chs), SC
Member
Members
Forum Posts: 66
Member Since:
December 27, 2015
sp_UserOfflineSmall Offline

Good Morning!

Phone seems fine but still nothing new downloaded to the cloud.

So, let me know if and when you have time for conference call – I’ll hang here till I hear one way or the other from you!

Very busy since I retired – again – last month!;)  Really enjoying it – never seem to have time to spend solving all my IT dilemmas!!

Wish my wife liked to travel like you guys – but her idea of roughing it is single ply toilet paper!  Of course y’all do it in style – the joke is from back when you only had tents, etc!;)

TTYL’

jim

Thanks!

Bon Chance!!
Jim, 1RCS

June 17, 2019
11:51 am
Avatar
MrsGeek
Admin
Forum Posts: 2811
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

Did you get my email?

June 21, 2019
6:22 am
Avatar
RaginCajunScot
Mt. Pleasant (Chs), SC
Member
Members
Forum Posts: 66
Member Since:
December 27, 2015
sp_UserOfflineSmall Offline

Yes.

Tried answering but wouldn’t let me reply.  Forgot to log in – DUH!!

But it was just a link to this – nothing new or about our hookup (forgot what you called taking over my PC!;)

Still nothing coming from phone to cloud or PC unless manual.

Would really appreciate if we could do that – I’m thinking I might need to uninstall Backup And Sync – and reinstall because it’s just not working!

Will be out this morning – but after that just let me know when to ‘meet w you’.

Thx!

jim

Thanks!

Bon Chance!!
Jim, 1RCS

June 21, 2019
1:54 pm
Avatar
MrsGeek
Admin
Forum Posts: 2811
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

hmm – maybe the email didn’t get sent. I just sent another. It’s not a link to here, it’s a regular email for us to share phone numbers and make the screensharing meeting happen. Look for subject “Computer Sharing call”

Forum Timezone: America/New_York
Most Users Ever Online: 93
Currently Online:
29
Guest(s)
Currently Browsing this Page:
1 Guest(s)
Top Posters:
THOMAS J PARKS: 150
Roxie Marston: 118
Barbara Dalderis: 103
Bob Brown: 96
David Cross: 89
guppy1: 75
Member Stats:
Guest Posters: 402
Members: 1065
Moderators: 1
Admins: 4
Forum Stats:
Groups: 3
Forums: 19
Topics: 2047
Posts: 6814
Newest Members:
Barbara Sargeant, Timothy Clark, Judy Reel, Liz Milford, MaryJane Navarro, Joanne ODonnell
Moderators: Jim Guld: 0
Administrators: MrGeek: 424, MrsGeek: 2811, Craig Biles: 0, David Carr: 1