Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info on how to post to this Q&A Forum.
You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.
October 17, 2018
I was surprised to see all my pictures from 2016 and a big chunk of those from 2017 gone and replaced by a curt “This file is empty”. If they warned me that this was going to happen I didn’t see it. Nor did I see anything after. Nor did the notice say where the pictures went. So why did they do that? (They didn’t take all of Picasa’s files.)
I’ve had a few reports of missing photos where, at some point in time, they reappeared in the Trash. Even if you’ve already checked the trash, try checking it again (3-line menu, trash). If your photos are there, you restore them by selecting then click the little clock icon in the upper right.
If they are truly gone, do you have a backup? This is why I strongly recommend using a second cloud storage service (or download to computer) for a true backup. I use OneDrive, but there are others. Here’s a video
Lastly, it’s a shot in the dark, but you can call Google Drive support and see if they can find your photos. Google Drive and Photos used to be connected under the hood and people sometimes had success getting Google Drive support to find them. They’ve been disconnected now – but … maybe? just maybe? they can help.
- Open Drive.Google.com
- Click the ? button for help in the upper right
- Scroll down till you see “contact us” and Phone
- Fill out your info and they should call you back