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It sounds like you understand that heic is a format setting for your iPhone’s camera. If not, please read this article: Google Photos and the New iOS 11 HEIC Photo Format
When you download .heic photos to your PC, they should be automatically converted to .jpg files. For the ones that aren’t recognized, is it possible that those are Live photos? those are the ones that capture 3 seconds of video along with the photo – and they are downloaded as .zip files which include both a photo (.jpg) and a video (.avi) the zip file would not show up in Picasa. You need to find the .zip file in the folder and extract it to get to the .jpg file that Picasa will see.
Let me know if that helps.
Thanks. Your reply prompted me to look at the file type of the suspect photos and see that they are either in the HEIC format or the .mov (for movie format) so that explains why Picasa didn’t pick them up. And one more in the video format that you discussed. What I don’t understand is why the majority of pictures were converted to the jpg format and not these handful. Regardless, for the purposes of what I wanted to accomplish, I took screen shots of the photos and saved them in a png format which Picasa is able to then pick up.
So thank you for your quick reply and link to the article. Your replies help take the mystery out of these various topics.