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Picasa 3
October 30, 2019
5:26 pm
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Alison Porter
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I have used Picasa 3 for a decade +.  Recently I’m unable to import from my iphone 7.  I get this message ” An error has occurred while attempting to import.  Either the source is unavailable or the destination is full or read only”.  Can you help with this problem?

October 30, 2019
9:15 pm
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MrsGeek
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Hello Alison,

First question – are you using a Mac? If so, and you updated your Mac to the latest OS – Picasa no longer works at all.

If not, and you’re using a Windows computer, do you have plenty of space on your hard drive? If it’s getting full, you will get that error message. 

If that doesn’t help, try this troubleshooter: Error using import: “Source is unavailable” or “The destination is full or read-only”

Let me know.

October 31, 2019
2:46 pm
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Alison Porter
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I’m using a PC.  And I have plenty of space on my hard drive.  While I can rebuild the data base (as suggested in Plan B of the above “error using import” method – this move terrifies me!  It feel way beyond my capacity!  So unless you have another idea?  I guess I have to more on to a more approachable Plan B?

October 31, 2019
4:45 pm
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MrsGeek
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Yeah – I think your best bet is to learn how to import your photos manually to your computer.

  1. Connect the camera or insert the camera card to computer
  2. Ignore any automatic options to import photos with Picasa or anything else, just open your file explorer, This PC, and find the camera card and open it
  3. Copy all photos from camera
  4. Navigate to the Pictures folder and create a subfolder for the newly copied photos
  5. Paste all photos from camera into that subfolder

I don’t know how familiar you are with this process. If you just need some refreshers, these videos may help. If you haven’t done this at all, you may need to get a person to help you the first time, but this is a very important skill to have with your computer.

Once you have the photos on your computer’s hard drive in a subfolder of the Pictures folder, they should just show up in Picasa. If not, then review this video:

I hope this works for you, but I also highly recommend that you move away from Picasa. It was retired in 2015 and, one of these days it will stop working all together. We recommend moving to Google Photos. Or, if you’re on Windows 10, the Photos program that comes with it is pretty good too.

Here is our 45 minute YouTube show where we discuss moving from Picasa to Google Photos.

October 31, 2019
7:50 pm
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Alison Porter
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 I can import them (as per your suggestion) to my computer but then how do they get edited? and put into folders etc?. My goal in all this was to get ALL my Picasa 3 photo folders into Google Photo. I can’t seem to get that to work either. I can get my recent photos to GP from my iphone app.  However,  I’ve been completely unsuccessful moving the Picasa ones from my PC to Google Photo.

Thank you for your effort. Its difficult and frustrating.    

November 1, 2019
1:38 pm
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MrsGeek
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To get your photos from your computer to Google Photos, there are 2 methods. Which one I recommend depends on how many folders of photos you have on your computer.

Manual method: If most all of your photos are in just a few folders, you can use the Upload button on the Google Photos website (photos.google.com) or you can drag and drop folders from your computer to the Google Photos website. Watch these two videos for some detail.

Automatic method: If you have so many folders that the manual method is too much work, then I recommend installing the Backup and Sync utility. You can check when folders you want uploaded – you can even just check the Pictures folder and it will get all the subfolders automatically. Here’s the video on Backup and Sync:

IF your pictures have been edited using Picasa, there’s a little more to know. Normally, Picasa does not save your edits to the picture file. So if you upload from Windows, you’ll get the original photos in Google Photos. If you want the edited photos uploaded you need to either Save the edits in Picasa or export from Picasa to a new folder. See pp 116-118 in Mrs Geek’s Guide to Google Photos for info on saving Picasa edits. 

Let me know if you need more help. 

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