Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info on how to post to this Q&A Forum.
You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.
August 20, 2011
Eileen – I’m so sorry to hear that.
There is a known issue with the Android version of Google Photos crashing. The Google Photos team is working on that, and I passed your message along to them. I don’t really expect to hear back.
Would you be interested in jumping on a Zoom call with me? I’d like to see what is happening and see if I have any ideas.
I look forward to our Zoom call this afternoon.
Meanwhile … if your Google Photos app keeps crashing, there is a workaround. You can use the web version. We often equate the web version with using a computer, but you can also use it on the phone. Instead of tapping the Google Photos app, open your Chrome browser (or Safari) instead and go to Photos.Google.com.