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9:28 am
March 22, 2016
Offline
My Facebook was hacked and ID, password, email, phone number, and ? was changed. This does not allow me to retrieve the account and correct this. Their help page only sends the code to the erroneous email or phone number for me to access the account. Help would be appreciated.
By the way, the perpetrator was from Russia.
Love what you do.
Shermon Roberts
256-486-1987
12:22 pm
July 2, 2010
Offline
Shermon,
Yikes, that’s nasty. I know of some people, that no matter what they did, could not get their account back. I hope that’s not you.
Questions:
- Can you still see the account? See if the hacker is posting anything?
- Can your friends still see the account?
- Have you visited this page: https://www.facebook.com/hacked and followed the instructions there?
you may be asked to provide a photo of your Drivers License or other ID. You will need to do that. - Can you ask some friends to report the issue as well?
Let me know.
10:35 am
March 22, 2016
Offline
Thought that I had already responded, but here goes again.
1&2. no
3. yes. Got the results as described above in original submission
4. Have done.
Here is the original content of Facebook warnings.
Messages from the Facebook Security Team on 4/8:
1. Your primary email address or phone number was changed from sherm@shermonr.com to shermons678@hotsoup.be on Saturday, April 8, 2023 at 5:15 AM (CDT).
2. This is to let you know that the phone number (256) 486-1987 was just removed from your Facebook account.
About this change
Saturday, April 8, 2023 at 5:15 AM (CDT)
Near Kimberly, United States
iPhone XR, iOS
3. Your primary email address has been changed on Saturday, April 8, 2023 at 5:14 AM (CDT).
4.This is to let you know that the email address shermons678@hotsoup.be was just added to your Facebook account.
About this request
Saturday, April 8, 2023 at 5:14 AM (CDT)
Near Kimberly, United States
iPhone XR, iOS
5.We noticed an unusual login from a device or location you don’t usually use. Was this you?
New login
April 8, 2023 at 5:08 AM
Near St. Louis, MO, United States
Facebook for iPhone
6.This is to let you know that your password was just reset using the phone number +2347063907435.
About this change
Saturday, April 8, 2023 at 5:05 AM (CDT)
Near Kimberly, United States
iPhone 13, iOS
7. This is to let you know that the phone number +234 706 390 7435 was just added to your Facebook account.
About this change
Saturday, April 8, 2023 at 5:03 AM (CDT)
Near Iwaya, Nigeria
iPhone 13, iOS
There was also a message regarding my Instagram Account.
” We noticed a new login, shermonr
We noticed a login from a device you don’t usually use.
Samsung SM-G950F · Instagram · Pushkino, Russia
April 8 at 3:34 AM (PDT)
If this was you, you won’t be able to access certain security and account settings for a few days. You can still access these settings from a device you’ve logged in with in the past.
If this wasn’t you, you can secure your account from a device you’ve logged in with in the past. Learn more.”
11:50 am
July 2, 2010
Offline
If your password and phone have been changed, I assume you have no way to get into Facebook at all anymore, so giving you links in Facebook won’t help.
Since you received these emails to your correct email address, I figure responding to those emails is the only avenue you have. Do you have a mobile device that is possibly still logged in from a time previous to the hack?
Even if you can’t sign in, it can be useful to try the http://www.Facebook.com/hacked page using your phone (no need to sign in to facebook, just use a browser). The screens seem a little different than those on the computer. Maybe doing the report from the phone that was associated with your account can get you a bit further along.
Sorry, but I have no inside info on support at Facebook. If the Facebook.com/hacked on your phone doesn’t get you anywhere I would try working those emails that they sent you. At least with those, you have their proof of your original account email and phone #.
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