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Windows 10
September 25, 2015
5:34 pm
Francis Donovan
New Member
Forum Posts: 1
Member Since:
January 1, 1980
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I have tried SEVEN times to install MS Windos 10 on my 6-month old ASUS Laptop (Model Q502LA). running Windows 8.1.

All attempts have “Failed” with an accompanying Error Code 80070005.

I’ve had no help from MS Support. I used their Diagnostic Tool, download assistant, Online Chat Room (which says, “You are number 6. Wait time 1 minute.” Twice I waited 20 + minutes and gave up.  I Googled the Error Code and no real help.Just ads for $$$ Fix-It programs.

I’m loosing hours of time from my home-business.

Help, please.Frown


September 30, 2015
7:57 pm
Forum Posts: 3336
Member Since:
July 2, 2010
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Sorry to hear you are having problems with the update. It sounds like a permissions issue.

I did find this possible solution:…../kb/968003.

I have only upgraded three computers to Windows 10, so I don’t have much experience with these problems.

Have you tried the place you bought the computer? Or Asus support?

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