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Operation Has Been Cancelled
April 20, 2011
10:28 am
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S Allan Wilson
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Good Morning.  Sort of.

 

My wife's computer operates with Vista.  She has IE ver 8.  Uses Outlook 2007 for email.

 

When Sue gets an email with a link in it (Facebook notification) and she clicks on the link, she gets the following message:

” This Operation has been cancelled due to restrictions in effect on this computer.  Please contact your systems administrator. “

 

Well, I am the “System Administrator” in our house and I do not have a clue what has been done.  Do you have a suggestion as to where and what I should look at?  My computer is the same model, but I have IE ver 9.  I normally use Mozilla for my browser and email.   I have looked at email in Outlook on my machine and when I click on links, it works.

 

Al

April 20, 2011
11:53 am
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MrGeek
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Al,

I did some research and found this link: http://support.microsoft.com/kb/310049.  Sounds like a corrupted registry entry and Microsoft has a fix.

Try that on Sue's computer and let me know.

Jim

Helping Travelers to Plan, Preserve, and Share their Travels

April 22, 2011
2:44 pm
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S Allan Wilson
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Sorry to take a few days to reply.  Doing Snowbird Spring Stuff – Doctors, etc.

 

Sue ran the support on her computer and everything is working again.  This had started about three months ago.  Would that have been when she updated to IE 8?

 

Bottom line, it works again.  Thanks again

 

Al

April 23, 2011
9:17 am
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MrGeek
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Updates are often the cause of unusual computer behavior.  That is one reason for System Restore.  Sometimes, we don't notice things aren't working right for several days or weeks, though.

When I was network administrator for a large company, I would restrict updates on our systems until I could determine what effect they had.  I would apply the updates on a small test network first.  That way, I could identify potential problems before my users suffered.  We no longer have that luxury.

Whenever an error message pops up, I will write it down and Google it.  Usually, someone else has seen the message and may very well have a solution.  Experience and luck helps to identify the best answer out of the search results.

Hugs to Sue.

Helping Travelers to Plan, Preserve, and Share their Travels

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