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Crash??
May 28, 2012
11:44 am
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Gordon venner
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Hi Chris,

 

As luck would have it, I think my laptop hard drive took a crash. It started acting really funky. But, in the midst of this, an item called S.M.A.R.T. Repair came up asking me if I wanted to subscribe, so that they could fix my computer. I am suspicious of this.  I ran a complete scan of the compter using my Avira program and their were no viruses.  Other programs are not coming up. I am backed up using both Click Free and Carbonite. I have not, however,,  done the .ini files process that you suggested. I guess my question is, should I buy the S.M.A.R.T. Repair, or just go buy a new computer and restore my backups? 

 

Thanks for your help and hope you had a nice Memorial Day.

 

Gordon Ve nner

May 28, 2012
2:47 pm
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MrGeek
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November 3, 2009
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Gordon,

You are wise to be suspicious of the S.M.A.R.T. Repair pop-up.  There is a virus with that name.  A quick search found numerous references to it including failure of Avira and others to detect and repair.  Do NOT pay them.

“If you are seeing a Serious Disk Error Writing Drive C:  alert on your computer screen,then as you probably already suspect you’re computer has been infected with a rogue software.

The malicious software is known as Smart HDD,Data Recovery,S.M.A.R.T Virus or S.M.A.R.T Check and has changed your desktop background,hidden your files and shortcuts and it’s causing browsing redirects.
In addition the S.M.A.R.T Virus will display fake alerts, claiming that several hard drive errors were detected on your computer.In reality, none of the reported issues are real, and are only used to scare you into buying S.M.A.R.T Virus and stealing your personal financial information.”

There are multiple sites with manual removal instructions.  They are pretty involved.  Here is one that recommends PC Tools for removal:

http://www.spywarehelpcenter.c…..tructions/

Helping Travelers to Plan, Preserve, and Share their Travels

May 31, 2012
5:24 pm
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Gordon venner
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Hi Jim,

 

I have followed procdure that you indicated and have some back and forth with the folks at PC Tools,  no luck removing yet, but we will keep at it. This is a tough one to remove evidentaly. I will let you know end result.

 

Thank you ,

Gordon 

June 11, 2012
5:06 pm
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Gordon venner
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Hi Chris/Jim:

 

Things are not good on my computer. I have had help from PC Tools folks and virus has been identified and made safe. However, it looks as though some damage has been done to the computer and I’m hoping, maybe you can help.  The PC Tools folks have stopped responding.  Since I have been able to boot up in normal mode, the computer is really really dragging. Also, even though I can go to the start button and view file structure, Picasa says that there are not files that it can see. When I go to the file a can see pictures, greyed out. It looks as though most if not all files are hidden.  Is there a way to view or make all files un-hidden?  Really, what I am hoping to do at this point is make sure that all files are visible and either do the procdure that Chris has written about and copy everything to a new computer or just bag this one and restore from my Carbonite or Click-free backup. The only problem there is that I have not been able to do the procedure to save the .picasa.ini files and hope maybe I can still do that when the files are visible.

 

This has been very frustrating for the past couple of weeks and hope that you can offer some solutions.

 

Thanks again

 

Gordon Venner

June 12, 2012
9:39 am
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MrGeek
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Gordon,

Sorry you are still having problems.  

The easiest way to show hidden files and folders in Windows7 or Vista is click the Start orb and type “hidden files”.  That will take you to the Control Panel – Folder Options.

It may be time to cut your losses and start fresh, either with a new computer, or reformat and re-install this one.  Then restore from backup.

Once you have the computer clean and configured, make an image backup.  Then in the event of another catastrophe, you can get it back to a functioning system with a minimum of fuss.

I wish there was a magic command to make it all work, but there is not. 

Helping Travelers to Plan, Preserve, and Share their Travels

June 12, 2012
8:07 pm
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Gordon venner
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Jim,

 

Thanks for your response.  I am using Windows XP, so how can I view Hidden files?  I am pretty much committed at this point to bag this computer, it is old anyway.  Which backup,  I am using Carbonite and Click-Free, do you think will give me the most complete file restore. Of course, the most important files backed up are my pictures which I have been viewing in Picasa. I did not get to do the .picas.ini procedure for Carbonite, so my edits will not restore, I guess, unless they did back up in Click-Free. Anyway, your opinions are important to me and thanks for your help.

 

Gordon

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