by Jim Guld
We have been using Verizon Cellular Data about as long as it has been available. Unlimited data was an available choice when we signed up, so we took it. We often use our phones as Hotspots, tethering data to our other devices. Those plans are no longer available. So when I needed a new phone, I had to make sure I could keep my Data Plan. I was told I could keep my plan if I paid full price for the new smartphone. The lower prices on new phones or upgrades are subsidized by contract renewals.
My phone was a Motorola Droid RAZR. It was a fine phone for it’s day. The battery was non-replaceable and was losing the ability to hold a charge.
Time for a new phone. But which one? I had heard good things about the new Samsung phones with big screens. Especially from Honey who joined us for our Smartphone Tips Webinar. Time for more research.
I visited the Verizon store in Bushnell, Florida where I was informed they were required to change our plan to a defined limit each month. I think the young lady assisting me was under-informed, and they didn’t have the phone I wanted, so I left.
When we got back to civilization, and I had some time in one place for a while, I checked out the local Best Buy store for their offerings. They had the Phone I wanted, the Samsung Galaxy Note 3. The nice salesperson assured me that my plan would not change with the full price purchase of the phone and he would take care of the whole transfer thing. That’s what I wanted to hear.
Things seemed to take longer than I expected, but the new phone got my old number, and once I put in a few accounts, the phone started to look familiar. All my contacts, calendars, and documents are available.
I checked my Verizon account info on the way home. The new phone was updated and the data plan still indicated unlimited. Looking good!
I saw a couple of emails from Verizon regarding changes in my plan. I expected some about the new phone on the plan, but now they were talking about Data Exceeded. The email said I was already 26GB over for the month! Not good When I checked my account, it showed a limited Data Plan! I did not request a change.
What should I do? I could call Verizon, but I decided to try my luck back at Best Buy. The same salesperson was there assisting a customer. A manager type came over to me and asked if he could help. He referred me to the original salesman after he heard my story.
I am glad I did it this way. A call to Verizon from the store eventually got everything straightened out. My unlimited data plan is back where it should be. I have a nice new phone. Now Chris will make some new Tutorial Videos about it.
I probably could have saved a few bucks buying on the web, but with our travel and life schedules, I like getting some stuff from a store where I can touch it and walk out with it and have a live sales rep.
Note from Chris: Just fyi – the full price for this phone was a heart-stopping $800! But, if you do the math it’s still well worth the price to keep the unlimited data plan, and it is also an amazing phone. Even with my $1,000 digital SLR Canon camera, I think I’m going to be envious of the pictures Jim takes with his Samsung Galaxy Note 3!