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Back up dilemma
April 11, 2017
10:23 pm
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Lynne Hall
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I seem to have hit a snag regarding the backup function. I have had to repeat this exercise several different times (and eventually received the “backup completed”prompt each time). However, when I return to the “Assistant” function later on, the backup function starts all over again. When I try to create an album, I receive “uploading files – 1 file” that stays on indefinitely. Tonight, I am getting a slightly different screen at the assistant site – “backup complete” on one line followed by “Items not backed up” – View items”. When I open that up there are probably 20 or so video clips listed with the prompt “save” available. Clicking on that changes it to “view”.
I am getting frustrated – any ideas/suggestions would be greatly appreciated!!

April 12, 2017
7:48 pm
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MrsGeek
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Lynne,

I have seen that also. It feels so good when you see the words, “Backup Complete” then … oops … the next time you look, it’s back to 300 left?!?! 

I’m curious, are you using an iPhone? And, do you have iCloud Photo Library turned on? That’s the situation where I’ve seen it, so I’m thinking that Google and Apple are not playing nice together. 

What I’ve done is to force quit Google Photos. Then, when I restart it, it seems to start the upload process more smoothly. If not, I force quit, AND restart the phone. 

Another thing is that iPhone doesn’t upload in the background (even if the setting is on) so, once you get the upload started – leave it on the Google Photos screen as long as you can. The phone I was having the problem with finally completed successfully. How do I know? I checked on a computer – I didn’t just trust the “complete” message.

Does any of this apply to you?

Also, there was just an update yesterday – check to see that you have updated.

April 12, 2017
9:23 pm
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Lynne Hall
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Great ideas! Thank you!

April 18, 2017
11:38 pm
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Becky Marsh
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I’m also having the same problem on my iPad. Should I be working on the iPhone instead of my iPad?  Also, should the iCloud Photo Library be on or off?  I agree, it is very frustrating to think you are almost backed up and then see it’s back up to 2000 more to update!

April 21, 2017
11:18 am
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MrsGeek
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Becky,

It shouldn’t matter whether you use your iPad or your iPhone. Do you take pictures with both?

It’s been my experience the Google Photos and iCloud Photo library don’t play nice together. I recommend using one or the other for backup but not both. As for iCloud Photo Library – there are 3 possibilities:

1. OFF – if it is currently off, then leave it off.

2. ON and Optimize Storage – if the checkbox for “Optimize Storage” is on then you have to leave it on. Turning it off at that point will remove all the photos from that device. It’s the way iCloud Photo Library works. 

3. ON and Optimize Storage not checked – You can turn iCloud Photo library off and the pictures will stay on your device.

If you also use a Mac and are accustomed to having your icloud photos copied to your Mac’s hard drive, then I may have different advice. Let me know.

April 21, 2017
6:34 pm
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Jim Peitz
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I am new to G photos and seem to have a problem similar .  My I Cloud says Icloud library on and Optimize is checked.  Do I have to leave these this way?  What do I to get Google cloud to work.  It does appear the the photos uploaded to the G-cloud too.  Also How can I see the number of photos stored in the G Cloud?  When I have the automatic back-up on it trys to back up all 1900+ photos again.  I’m lost and frustrated.

Jim

April 24, 2017
2:45 pm
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MrsGeek
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Jim,

You do have to leave your iCloud settings in tact until Google Photos has uploaded all the pictures. If you also have a Mac, and all the iCloud pictures are on the computer as well, then there is one more option. Let me know.

If you’re on an iPhone, you also need to have the Google Photos app open in order for photos to upload. Open it and watch it for a while, you should see spinning circles on photos that are being uploaded. 

To see how many photos are in your GP library, go to your dashboard. Here’s an article about that: https://learngooglephotos.blogspot.com/2017/04/how-many-photos-are-in-your-google.html

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