Error Message related to "video decryption" | Hello and General Learning Questions | Forums: Ask the Geeks!


We are in Italy and Croatia from May 18 to June 21. See post.
Please have patience as we may not always be connected!

Please ask your questions here (not in email) – we promise to respond here, no such promise with email. This is a benefit of membership. Here’s info  on how to post to the Forum.

You must be logged in as a Premium Member to Ask the Geeks a question. All are welcome to freely browse the Forums.


Please consider registering

sp_LogInOut Log In

Lost password?
Advanced Search

— Forum Scope —

— Match —

— Forum Options —

Minimum search word length is 3 characters - maximum search word length is 84 characters

Error Message related to "video decryption"
April 12, 2017
6:56 pm
James Lettenmaier
New Member
Forum Posts: 2
Member Since:
March 12, 2017
sp_UserOfflineSmall Offline

 I have been experiencing a problem viewing videos. If I attempt to view tutorial videos by going through the “Tutorial Videos” – “Videos” link, every video I try to view provides the same error message “The video is encrypted and we do not have the keys to decrypt it”. However, if I go to “Member login” and select videos through the “Video Categories – Learn Hear”, I am able to view any video I select with no issue.
Can you please help me address this issue of not being able to view videos when going through the “Tutorial Videos” link?

April 12, 2017
8:02 pm
Forum Posts: 2167
Member Since:
July 2, 2010
sp_UserOfflineSmall Offline

That is really odd.

I have no clue – both menus lead to the exact same videos on the exact same pages. So, how about if I just give you a direct link to a video? Like 469. Link list of albums  Does that play OK? 

When things are completely unexplainable like that, I say try Rebooting. 

Let me know.

April 13, 2017
11:18 am
Forum Posts: 387
Member Since:
November 3, 2009
sp_UserOfflineSmall Offline

I think it may possibly be a browser issue because I have a similar problem with a completely unrelated website.

When I click a link using Chrome Browser (my preferred web browser), the link does not work. If I use Microsoft Edge Browser, it works fine.

I contacted their support and did not get a resolution.

BTW, the links on our website work fine for me. Weird, but worth a try.

Helping Travelers to Plan, Preserve, and Share their Travels

April 19, 2017
6:54 pm
James Lettenmaier
New Member
Forum Posts: 2
Member Since:
March 12, 2017
sp_UserOfflineSmall Offline

Hello.  Thank you for the response.  The link to the video provided did not work.  I have tried accessing the videos from a different web browser.  By using Google Chrome instead of Internet Explorer I am able to access the videos with no issue.  Thanks for the help.  

Forum Timezone: America/New_York

Most Users Ever Online: 84

Currently Online:
14 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:


Barbara Dalderis: 93

Bob Brown: 93

David Cross: 89

Roxie Marston: 85

Bill Osborne: 65

Member Stats:

Guest Posters: 307

Members: 1840

Moderators: 3

Admins: 3

Forum Stats:

Groups: 3

Forums: 18

Topics: 1630

Posts: 5383

Newest Members:

Steve Burda, Paul Mitchell, Sharon Porter, Jean M Korhonen, Theodore Noutko, Roberta Sauerwein

Moderators: Christine Guld: 0, Jim Guld: 0, rvnavigator: 9

Administrators: MrGeek: 387, MrsGeek: 2167, Craig Biles: 0

Powered by WishList Member - Membership Software